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The power of great customer service

I’m a sticker for customer service – good, memorable customer service. I am a firm believer that there’s no other kind. I’m not exactly sure when this quest for perfection began, but I’m assuming it has a lot to do with every job I’ve ever had being in the customer …

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Chicago Marathon 2015

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If it’s October, it’s time for the Bank of America Chicago Marathon. Each year I go out to watch, cheer, photograph – and this year Periscope for the Chicago Tribune. 45,000 runners, and I’m always amazed and inspired by all of them. Think about it. What were you doing this …

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Homeless in Chicago: Show some kindness

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I recently had the opportunity to take a staycation. I don’t often take time off of work, and usually when I do it coincides with a planned trip somewhere. But this time, I just wanted some time to rest, think and reflect. In the mornings I found myself at my …

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