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Home / Tag Archives: Scott Kleinberg

Tag Archives: Scott Kleinberg

10,000-character tweets won’t fix Twitter

twitter-10000-characters-scott-kleinberg

You know what you call a 10,000-character tweet? An email. In case you haven’t heard, it appears Twitter is considering lifting the 140-character limit that defines it in favor of a 10,000 character limit. The tweets, according to these reports, wouldn’t necessarily be seen in their entirety in your feed, …

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The power of great customer service

I’m a sticker for customer service – good, memorable customer service. I am a firm believer that there’s no other kind. I’m not exactly sure when this quest for perfection began, but I’m assuming it has a lot to do with every job I’ve ever had being in the customer …

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Why you should follow me on Snapchat

scott-kleinberg-snapchat

You should follow me on Snapchat. I know what you’re thinking. You already follow me on Twitter and Facebook and Instagram and everywhere else, so why in the world do you need to follow me in another place. Fair question, and I totally get it. Before I got excited about …

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Why the Facebook Year in Review app sucks

scott-kleinberg-facebook-scott-2014

Based on my newsfeed, I would think the worst thing Facebook has ever done was to release this “Year in Review” app. Not the worst thing, but it is pretty shitty. Let me get one thing out of the way first, because it’s important: You do not have to post …

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Rooms: Talk about social media in #SoSocial

So-social-rooms-facebook

Let’s try something new and hopefully fun. I started #SoSocial in the new Facebook Rooms app. And I’m inviting you. Here’s how it works: 1. Download the Rooms app (currently iOS only). It’s not connected to Facebook at all. You don’t even have to share your real name, although you are …

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Thank you, Jimmy Fallon, for following me on Twitter

I love being a social media professional, and today made me love my job even more. For as long as I can remember, I have been trying to get Jimmy Fallon to follow me on Twitter. I have been tweeted by the @FallonTonight account, which is awesome, but until today …

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World Cup champs: Social media on KGO

world-cup-kgo

Tuesday. That’s the day we talk social media on KGO’s After the Bell with Jason Middleton and Kim Foster. Today, we talked about Facebook and Twitter’s performance during the World Cup, as well as LeBron James’ performance during the World Cup and Spotify’s wedding data gathering. Here’s the short version: …

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Slingshot: Facebook’s Pong? Social media on KGO

pong-facebook

Tuesday. My favorite day. Well, I do like Friday a lot. And Saturday. But anyhow, Tuesday is when I get social with Jason Middleton and Kim Foster on KGO’s After The Bell. Today, we talked about Facebook’s new Snapchat competitor Slingshot and World Cup fever on Twitter and Facebook. Facebook …

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Facebook, you’re a big flirt: Social media on KGO

flirt-kgo

It’s Tuesday, and that’s when I get social with Jason Middleton and Kim Foster on KGO’s After The Bell. Today, we talked about Facebook’s new way to flirt and Twitter flirting with purchasing audio platform SoundCloud. Facebook’s new ask feature is a button that pops up on profiles where relationship …

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